A Helpful Coaching Conversation Model
We either notice the need to talk or get invited to talk about safety. At this stage, you are establishing the ‘focus’ of the situation. You ask lots of ‘what’ questions to get to the heart of the matter, being curious and encouraging.
At this stage we have established what the situation is and that we are interested in supporting them. Now the focus turns to exploring possible solutions. Again, we are using mostly “What” questions at this stage.
Once solutions emerge, then it’s our role to help them plan the next steps. This part is all about the actions they will take. Questions at this stage start with “Who, What, Where, How”. The practical bits.
It’s important to identify any potential barriers that may arise and solutions to those barriers. Otherwise, the plan may fail. For example:
- What might stop this from working?
- Who could be a barrier to this succeeding?
- What help do you need?
At the end of the conversation, reflect on where you think the conversation went and what actions they have committed to acknowledge them. If needed, hold them to account for achieving them.
- Here is what I think we have discussed
- When do you want to meet again to review this?